This course explores transformative communication in healthcare and leadership, contrasting it with transactional approaches. It covers communication barriers and application of the CONNECT model. It also includes evidence-based strategies for emotional regulation, respect, and validation, to foster trust and improve outcomes in challenging interactions. The focus is on developing practical skills to enhance collaboration and psychological safety in daily clinical and leadership practice in healthcare settings.
On Demand
Course Type: Recorded Webinar
CEUs/Hours Offered: AK/1.5; AL/1.5; AR/1.5; AZ/1.5; CA/1.5; CO/1.5; CT/1.5; DC/1.5; DE/1.5; FL/1.5; GA/1.5; HI/1.5; IA/1.5; IACET/0.2; ID/1.5; IL/1.5; IN/1.5; KS/1.5; KY/1.5 Category 2; MA/1.5; MD/1.5; ME/1.5; MI/1.5; MO/1.5; MS/1.5; MT/1.5; NC/1.5; ND/1.5; NE/1.5; NH/1.5; NY/1.5; OK/1.5; OR/1.5; PA/1.5; RI/1.5; SC/1.5; SD/1.5; TN/1.5; TX/1.5; UT/1.5; VA/1.5; VT/1.5; WA/1.5; WI/1.5; WY/1.5
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
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Learning Outcomes
- After this course, participants will be able to explain the difference between transformative and transactional communication in healthcare and leadership contexts, and describe how communication skills foster trust, collaboration, and psychological safety with patients and colleagues.
- After this course, participants will be able to list 3 common barriers to productive dialogue and describe evidence-based strategies for controlling emotions, offering respect, and validating others in high‑stakes conversations in healthcare.
- After this course, participants will be able to explain how to use the CONNECT model to improve communication effectiveness in healthcare settings, including practical methods to validate others.
Course created on December 15, 2025
Agenda
| 0-5 Minutes | Introduction |
| 5-20 Minutes | Communication in Healthcare: Why it Matters |
| 20-30 Minutes | Foundational Aims of Communication |
| 30-35 Minutes | Dialogue v Winning |
| 35-45 Minutes | Barriers to Discourse |
| 45-50 Minutes | Dialogue v Debate |
| 50-60 Minutes | CONNECT Model - Overview |
| 60-75 Minutes | CONNECT Steps |
| 75-85 Minutes | Putting it Together: Practice & Tiips |
| 85-90 Minutes | Summary, Resources |
Reviews
22 ReviewsPresented By
Robin Arthur
PsyD
Dr. Robin T. Arthur is a licensed clinical and consulting psychologist with more than 30 years of experience in mental health, healthcare leadership, and organizational development. Formerly a faculty member of the University of Cincinnati College of Medicine and Chief of Psychology at the Lindner Center of HOPE, she helped establish a nationally recognized mental health hospital.
Dr. Arthur earned her doctorate in clinical psychology from Xavier University and completed postdoctoral studies in neuropsychology at the University of Cincinnati. She specializes in translating psychological science into practical leadership strategies that enhance communication, emotional intelligence, and stress management in healthcare settings to enhance patient care.
A recipient of the Distinguished Psychologist Award from the Ohio Psychological Association, Dr. Arthur develops and delivers continuing education programs nationwide. Her evidence-based, engaging style makes complex behavioral concepts accessible and immediately applicable in clinical and professional practice.
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Financial: Robin Arthur received an honorarium for presenting this course. She is the owner of a private practice that provides psychological services and consulting. Non-financial: Robin Arthur has no relevant non-financial relationships to disclose.
Sponsor Disclosure: There is no external sponsor for this course.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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NOTE: Full attendance for all courses is mandatory. For self-study courses, this includes reading the full text, listening to the full audio recording, or watching the complete video, as appropriate for the format of the course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a PhysicalTherapy.com member. Participants must complete the entire course; partial credit is not allowed.
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California
PhysicalTherapy.com is a recognized continuing competency approval agency for the Physical Therapy Board of California. This course is offered for 1.50 hours of continuing competency.
CE Broker
PhysicalTherapy.com is approved to report to CE Broker for PTs and PTAs licensed in the states of AR, AZ, FL, GA, KS, MI, MS, ND, NV, OK, SC and TN, and ATs licensed in the states of AZ, KS, LA, MI, TN, and WI. CE Provider #: 50-14089. If you are a PT/PTA or AT in one of these states, CE Broker may be of interest to you.
Washington D.C.
The District of Columbia Board of Physical Therapy (Board) has established that PhysicalTherapy.com is an approved continuing education provider for DC physical therapists and physical therapist assistants. Licensees must adhere to all other continuing education regulations of the Board, including those related to online courses and content.
International Association for Continuing Education and Training
continued, LLC, DBA PhysicalTherapy.com, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.20 CEUs for this program.
IL Physical Therapy Continuing Education Sponsor
PhysicalTherapy.com is approved by the Illinois Department of Professional Regulation as a sponsor of continuing education for PTs/PTAs (Sponsor License #216000252). This course is offered for 1.50 hours (Introductory level).
KPTA
This course is offered for 1.50 hours (Introductory level, Category 2) by the Kentucky Physical Therapy Association (Provider #CS80-2024-APTAKY).
New York
PhysicalTherapy.com is recognized by the New York State Education Department's State Board for Physical Therapy as an approved provider of physical therapy and physical therapist assistant continuing education.
Oklahoma
PhysicalTherapy.com is an Approved Provider by the Oklahoma State Board of Medical Licensure & Supervision for Physical Therapists, PT CE Provider BAP202310006. This course is offered for 1.50 hours of continuing education for Oklahoma PTs/PTAs.
Texas Physical Therapy Association
This course is offered for 1.50 hours (Introductory level) by the Texas Physical Therapy Association. The assignment of Texas PT CCUs does not imply endorsement of specific course content, products, or clinical procedures by TPTA or TBPTE. The Texas Physical Therapy Association (TPTA) administers the CCAP on behalf of the Texas Board of Physical Therapy Examiners (Provider #2706033TX).
We recognize that state CE requirements are constantly changing. If you have any questions regarding our courses and your state requirements, please contact us at 866-782-6258 or contact Customer Service.