PTs and Patient Non-Compliance

Course: #2973Level: Introductory2 Hours 2401 Reviews
Recorded WebinarText/Transcript

Patient noncompliance can come in many forms: unwillingness to follow a course of therapy, repeated missed appointments, rejecting treatment recommendations, reluctance to take medications, refusal to provide information or chronic late payments. If left unchecked, such conduct may result in litigation. The objective of this presentation is to enable Physical Therapists with strategies to not only recognize these patient behaviors but also take steps to reduce the likelihood of malpractice claims. Using selected claim scenarios, PTs and PTAs can examine their own current risk control practices in relation to the claims and losses experienced by their peers.

*** Regarding Pennsylvania credits, the Pennsylvania Board of Physical Therapy does not grant credit for topics unrelated to the actual practice of physical therapy/direct patient care such as practice building, office management, billing, marketing, documentation, reimbursement, etc.

Course created on January 10, 2018

Preview Exam
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On Demand

Course Type: Text/Transcript, Recorded Webinar

CEUs/Hours Offered: AK/2.0; AL/2.0; AR/2.0; AZ/2.0; CA/2.0; CO/2.0; CT/2.0; DE/2.0; GA/2.0; HI/2.0; IA/2.0; IACET/0.2; ID/2.0; IL/2.0; IN/2.0; KS/2.0; KY/2.0 Category 2; MA/2.0; ME/2.0; MI/2.0; MO/2.0; MS/2.0; MT/2.0; NC/2.0; ND/2.0; NE/2.0; NH/2.0; NM/2.0; NY/2.0; OK/2.0 OK Category B; OR/2.0; PA/2.0; ProCert/FSBPT/2.0; RI/2.0; SC/2.0; SD/2.0; TN/2.0; TX/2.0; UT/2.0; VA/2.0; VT/2.0; WA/2.0; WI/2.0; WY/2.0

Learning Outcomes

  • checkmarkThe participant will be able to describe at least three leading techniques for dealing with non-compliant patients.
  • checkmarkThe participant will be able to list at least three leading techniques for developing, reviewing and implementing written protocols.
  • checkmarkThe participant will be able to identify at least three key risk management tools that PTs and PTAs can incorporate into their practice.

Agenda

0-15 Minutes Background, review of learner outcomes, case study
15-30 Minutes Patient non-compliance
30-45 Minutes PT Claim Metrics
45-60 Minutes Case Study
60-75 Minutes Policies and Procedures
75-90 Minutes Case Study
90-105 Minutes PT license defense
105-120 Minutes PT Case Study-Disciplinary Action, Summary and Q&A

Reviews

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Presented By


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Presenter Disclosure: Jennifer Flynn, CPHRM, is Risk Manager for Healthcare Providers Service Organization in the Healthcare Division of Aon’s Affinity Insurance Services, Inc. Lynn Pierce, BSN, RN, CPHRM is the Risk Control Director for CNA Healthcare.

Content Disclosure: This learning event does not focus exclusively on any specific product or service.

Course participation information

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Passing an online exam will be required to earn continuing education credit, where applicable.

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On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.

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California

PhysicalTherapy.com is a recognized continuing competency approval agency for the Physical Therapy Board of California. This course is offered for 2.0 hours of continuing competency.


CE Broker

CE Broker

PhysicalTherapy.com is approved to report to CE Broker for PTs and PTAs licensed in the state of SC, CE Provider #: 50-14089. If you are a PT/PTA in South Carolina, CE Broker may be of interest to you.


International Association for Continuing Education and Training

International Association for Continuing Education and Training

continued, LLC, DBA PhysicalTherapy.com, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.2 CEUs for this program.


IL Physical Therapy Continuing Education Sponsor

This course is offered for 2.0 hours (Introductory level) by the Illinois Department of Professional Regulation (Sponsor License #216000252).


KPTA

This course is offered for 2.0 hours (Introductory level, Category 2) by the Kentucky Physical Therapy Association (Provider #CS80-2012-KPTA).


New Mexico

This course is offered for 2 hours (Introductory level) by the New Mexico Board of Physical Therapy.


New York

PhysicalTherapy.com is recognized by the New York State Education Department's State Board for Physical Therapy as an approved provider of physical therapy and physical therapist assistant continuing education.


Oklahoma

OK- Courses on PhysicalTherapy.com may meet the requirements for continuing education as required by the Oklahoma Board of Medical Licensure and Supervision. Refer to individual courses for details related to credits offered.


ProCert/FSBPT

ProCert/FSBPT

ProCert has awarded certification in the amount of 2 Continuing Competence Units (CCUs) to this activity. CCUs are a unit of relative value of an activity based on its evaluation against a comprehensive set of standards. The CCU determination is a valuation reflecting many factors including, but not limited to, duration of the activity. No conclusion should be drawn that ProCert's CCUs correlate to time or duration.


Texas Physical Therapy Association

This course is offered for 2.0 hours (Introductory level) by the Texas Physical Therapy Association. The assignment of Texas PT CCUs does not imply endorsement of specific course content, products, or clinical procedures by TPTA or TBPTE. The Texas Physical Therapy Association (TPTA) administers the CCAP on behalf of the Texas Board of Physical Therapy Examiners (Provider #1807033TX). Beginning July 1, 2018, the Texas Physical Therapy Association (TPTA) administers the CCAP on behalf of the Texas Board of Physical Therapy Examiners (Provider #2106033TX).



We recognize that state CE requirements are constantly changing. If you have any questions regarding our courses and your state requirements, please contact us at 866-782-6258 or josh.malcolm@PhysicalTherapy.com.