Patient noncompliance can come in many forms: unwillingness to follow a course of therapy, repeated missed appointments, rejecting treatment recommendations, reluctance to take medications, refusal to provide information or chronic late payments. If left unchecked, such conduct may result in litigation. The objective of this presentation is to enable Physical Therapists with strategies to not only recognize these patient behaviors but also take steps to reduce the likelihood of malpractice claims. Using selected claim scenarios, PTs and PTAs can examine their own current risk control practices in relation to the claims and losses experienced by their peers.
*** Regarding Pennsylvania credits, the Pennsylvania Board of Physical Therapy does not grant credit for topics unrelated to the actual practice of physical therapy/direct patient care such as practice building, office management, billing, marketing, documentation, reimbursement, etc.
Course created on January 10, 2018
On Demand
Course Type: Text/Transcript, Recorded Webinar
CEUs/Hours Offered: AK/2.0; AL/2.0; AR/2.0; AZ/2.0; CA/2.0; CO/2.0; CT/2.0; DE/2.0; FL/2.0; GA/2.0; HI/2.0; IA/2.0; IACET/0.2; ID/2.0; IL/2.0; IN/2.0; KS/2.0; KY/2.0 Category 2; MA/2.0; ME/2.0; MI/2.0; MO/2.0; MS/2.0; MT/2.0; NC/2.0; ND/2.0; NE/2.0; NH/2.0; NY/2.0; OK/2.0; OR/2.0; PA/2.0; RI/2.0; SC/2.0; SD/2.0; TN/2.0; TX/2.0; UT/2.0; VA/2.0; VT/2.0; WA/2.0; WI/2.0; WY/2.0
Learning Outcomes
- The participant will be able to describe at least three leading techniques for dealing with non-compliant patients.
- The participant will be able to list at least three leading techniques for developing, reviewing and implementing written protocols.
- The participant will be able to identify at least three key risk management tools that PTs and PTAs can incorporate into their practice.
Agenda
| 0-15 Minutes | Background, review of learner outcomes, case study |
| 15-30 Minutes | Patient non-compliance |
| 30-45 Minutes | PT Claim Metrics |
| 45-60 Minutes | Case Study |
| 60-75 Minutes | Policies and Procedures |
| 75-90 Minutes | Case Study |
| 90-105 Minutes | PT license defense |
| 105-120 Minutes | PT Case Study-Disciplinary Action, Summary and Q&A |
Reviews
4134 ReviewsPresented By
Jennifer L. Flynn
CPHRM
Jennifer Flynn, CPHRM, is Vice President and Risk Manager for Healthcare Providers Service Organization in the Healthcare Division of Aon’s Affinity Insurance Services, Inc. Specializing in risk management and having worked in the health care insurance business for over 21 years, Jennifer is dedicated to educating health care professionals on professional liability risks and offers strategies to mitigate those risks by supporting patient safety principles and developing quality management programs. In addition to being a frequent national speaker on healthcare risk and liability, Jennifer is also a published author on various risk management topics. Jennifer is a Certified Professional in Healthcare Risk Management and is a licensed Property & Casualty agent. She earned a BA in Psychology from Arcadia University in Glenside, Pennsylvania.
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Lynn Pierce
BSN, RN, CPHRM
Lynn Pierce, RN, BSN, CPHRM, is a risk control consultant for CNA. Prior to joining CNA, she worked in such clinical settings as emergency, surgical and critical care, and cardiac and orthopedic rehabilitation services. She has served as a director of risk management in acute care hospitals and integrated health care systems and has held leadership positions in risk management, quality, HIPAA privacy, environmental and patient safety, case management, corporate compliance, Workers’ Compensation and infection prevention. She earned her BSN from the University of West Georgia in Carrollton, Georgia and is currently pursuing a MSN-FNP with an expected graduation of Fall 2019.
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Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
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On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
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California
PhysicalTherapy.com is a recognized continuing competency approval agency for the Physical Therapy Board of California. This course is offered for 2.0 hours of continuing competency.
CE Broker
PhysicalTherapy.com is approved to report to CE Broker for PTs and PTAs licensed in the states of FL, GA, MS, SC and TN, CE Provider #: 50-14089. If you are a PT/PTA in one of these states, CE Broker may be of interest to you.
International Association for Continuing Education and Training
continued, LLC, DBA PhysicalTherapy.com, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.2 CEUs for this program.
IL Physical Therapy Continuing Education Sponsor
PhysicalTherapy.com is approved by the Illinois Department of Professional Regulation as a sponsor of continuing education for PTs/PTAs (Sponsor License #216000252). This course is offered for 2.0 hours (Introductory level).
KPTA
This course is offered for 2.0 hours (Introductory level, Category 2) by the Kentucky Physical Therapy Association (Provider #CS80-2012-KPTA).
New York
PhysicalTherapy.com is recognized by the New York State Education Department's State Board for Physical Therapy as an approved provider of physical therapy and physical therapist assistant continuing education.
Oklahoma
PhysicalTherapy.com is an Approved Provider by the Oklahoma State Board of Medical Licensure & Supervision for Physical Therapists, PT CE Provider BAP202310006. This course is offered for 2.0 hours of continuing education for Oklahoma PTs/PTAs.
Texas Physical Therapy Association
This course is offered for 2.0 hours (Introductory level) by the Texas Physical Therapy Association. The assignment of Texas PT CCUs does not imply endorsement of specific course content, products, or clinical procedures by TPTA or TBPTE. The Texas Physical Therapy Association (TPTA) administers the CCAP on behalf of the Texas Board of Physical Therapy Examiners (Provider #2406033TX).
We recognize that state CE requirements are constantly changing. If you have any questions regarding our courses and your state requirements, please contact us at 866-782-6258 or contact Customer Service.