Patient noncompliance can come in many forms: unwillingness to follow a course of therapy, repeated missed appointments, rejecting treatment recommendations, reluctance to take medications, refusal to provide information or chronic late payments. If left unchecked, such conduct may result in litigation. The objective of this presentation is to enable Physical Therapists with strategies to not only recognize these patient behaviors but also take steps to reduce the likelihood of malpractice claims. Using selected claim scenarios, PTs and PTAs can examine their own current risk control practices in relation to the claims and losses experienced by their peers.
*** Regarding Pennsylvania credits, the Pennsylvania Board of Physical Therapy does not grant credit for topics unrelated to the actual practice of physical therapy/direct patient care such as practice building, office management, billing, marketing, documentation, reimbursement, etc.
Course created on January 10, 2018
Course Type: Text/Transcript, Recorded Webinar
CEUs/Hours Offered: AK/2.0; AL/2.0; AR/2.0; AZ/2.0; CA/2.0; CO/2.0; CT/2.0; DE/2.0; GA/2.0; HI/2.0; IA/2.0; IACET/0.2; ID/2.0; IL/2.0; IN/2.0; KS/2.0; KY/2.0 Category 2; MA/2.0; ME/2.0; MI/2.0; MO/2.0; MS/2.0; MT/2.0; NC/2.0; ND/2.0; NE/2.0; NH/2.0; NM/2.0; NY/2.0; OR/2.0; PA/2.0; ProCert/FSBPT/2.0; RI/2.0; SC/2.0; SD/2.0; TN/2.0; TX/2.0; UT/2.0; VA/2.0; VT/2.0; WA/2.0; WI/2.0; WY/2.0
- The participant will be able to describe at least three leading techniques for dealing with non-compliant patients.
- The participant will be able to list at least three leading techniques for developing, reviewing and implementing written protocols.
- The participant will be able to identify at least three key risk management tools that PTs and PTAs can incorporate into their practice.
|0-15 Minutes||Background, review of learner outcomes, case study|
|15-30 Minutes||Patient non-compliance|
|30-45 Minutes||PT Claim Metrics|
|45-60 Minutes||Case Study|
|60-75 Minutes||Policies and Procedures|
|75-90 Minutes||Case Study|
|90-105 Minutes||PT license defense|
|105-120 Minutes||PT Case Study-Disciplinary Action, Summary and Q&A|
Jennifer L. Flynn, CPHRM
Jennifer Flynn, CPHRM, is Risk Manager for Healthcare Providers Service Organization in the Healthcare Division of Aon’s Affinity Insurance Services, Inc. Specializing in risk management and having worked in the healthcare insurance business for over 17 years, Jennifer is dedicated to educating healthcare professionals on professional liability risks and offers strategies to mitigate those risks. Working at HPSO, she was instrumental in bringing the most recent healthcare claim reports to the healthcare community; created self-assessment tools, website content and other materials on healthcare risk management issues. She has presented at professional organization meetings on healthcare risk management & other insurance related topics. Jennifer has earned her Certified Professional in Healthcare Risk Management (CPHRM) designation and is a licensed Property & Casualty agent. She earned a BA in Psychology from Arcadia University in Glenside, PA.
Lynn Pierce, BSN, RN, CPHRM
Lynn Pierce, RN, BSN, CPHRM, is a risk control consultant for CNA. Prior to joining CNA, she worked in such clinical settings as emergency, surgical and critical care, and cardiac and orthopedic rehabilitation services. She has served as a director of risk management in acute care hospitals and integrated health care systems and has held leadership positions in risk management, quality, HIPAA privacy, environmental and patient safety, case management, corporate compliance, Workers’ Compensation and infection prevention. She earned her BSN from the University of West Georgia in Carrollton, Georgia and is currently pursuing a MSN-FNP with an expected graduation of Fall 2019.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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PhysicalTherapy.com is a recognized continuing competency approval agency for the Physical Therapy Board of California. This course is offered for 2.0 hours of continuing competency.
PhysicalTherapy.com is approved to report to CE Broker for PTs and PTAs licensed in the state of SC, CE Provider #: 50-14089. If you are a PT/PTA in South Carolina, CE Broker may be of interest to you.
International Association for Continuing Education and Training
continued, LLC, DBA PhysicalTherapy.com, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.2 CEUs for this program.
IL Physical Therapy Continuing Education Sponsor
This course is offered for 2.0 hours (Introductory level) by the Illinois Department of Professional Regulation (Sponsor License #216000252).
This course is offered for 2 hours (Introductory level) by the New Mexico Board of Physical Therapy.
PhysicalTherapy.com is recognized by the New York State Education Department's State Board for Physical Therapy as an approved provider of physical therapy and physical therapist assistant continuing education.
ProCert has awarded certification in the amount of 2 Continuing Competence Units (CCUs) to this activity. CCUs are a unit of relative value of an activity based on its evaluation against a comprehensive set of standards. The CCU determination is a valuation reflecting many factors including, but not limited to, duration of the activity. No conclusion should be drawn that ProCert's CCUs correlate to time or duration.
Texas Physical Therapy Association
This course is offered for 2.0 hours (Introductory level) by the Texas Physical Therapy Association. The assignment of Texas PT CCUs does not imply endorsement of specific course content, products, or clinical procedures by TPTA or TBPTE. The Texas Physical Therapy Association (TPTA) administers the CCAP on behalf of the Texas Board of Physical Therapy Examiners (Provider #1807033TX). Beginning July 1, 2018, the Texas Physical Therapy Association (TPTA) administers the CCAP on behalf of the Texas Board of Physical Therapy Examiners (Provider #2106033TX).
We recognize that state CE requirements are constantly changing. If you have any questions regarding our courses and your state requirements, please contact us at 866-782-6258 or josh.malcolm@PhysicalTherapy.com.