Help Live Webinar Expert Series Seminar

What is the PhysicalTherapy.com Live Webinar Expert Seminar Series (ESS)?

The PhysicalTherapy.com Live Webinar Expert Seminar Series (ESS) is the profession's premier internet-based educational webinar series. Live Webinar ESS courses are typically presented every Tuesday and Thursday afternoon at 1:00 ET. The most compelling part is that you can participate from almost anywhere! Using our simple to use e-learning platform, all that is required is that you have computer (PC or Mac) with a web browser (i.e. Internet Explorer, Firefox, Safari), Flash Player 8 or higher and high-speed internet access. The live webinar format allows participants to interact with the "Expert" via question and answer sessions, and to present timely information in an efficient and inexpensive way.

What if I am not available during the Live Webinar ESS Course?

All Live Webinar ESS Courses are recorded and archived on PhysicalTherapy.com. The video course will be made available within 48 hours following the Live Webinar ESS. Simply visit us at www.physicaltherapy.com, click on the  CEU Courses" link, choose the "Video Courses" option, locate the video course, and follow the instructions to register for the course. So if you miss a Live Webinar, you can simply view the video version of the course instead.

Can I earn CEUs/Hours for a Live Webinar ESS Course?

YES! All live webinar and video courses are available for CEUs/Hours through your state association(s). You will need to check the course listing on PhysicalTherapy.com for the CE details of a specific course. Once a live webinar has ended you will be required to take a short multiple choice test to earn your CEUs. You will be sent a post event email that will give you instructions on how to do complete the test. You must complete this test within 7 days of the live webinar to earn CEUs/Hours. Please see our CE Processing Help for more information.

How do I register for a Live Webinar ESS Course?

Visit the PhysicalTherapy.com home page. Click on the "CEU Courses" option, select "Live Webinar," then select the register option for the Live Webinar. When browsing the live webinar courses, click on any of the seminar titles to view information on that course. When you are ready to register for your course, simply select the 'Register' button.

What do I need to participate in a Live Webinar ESS Course?

• Windows or Mac based computer
• Broadband internet connection (DSL, Cable)
• A web browser (i.e. Internet Explorer, Firefox, Safari)
• Flash Player 8 or higher
• Speakers and/or headphones connected to your computer to listen to the presentation.
• To insure your computer is prepared, perform an eLearning test drive.

Can I take a test drive to check my system?

The Live Event Test Drive is a series of diagnostic tests to insure your computer is prepared for a live webinar. Click here to view the Test Drive information page. NOTE: If you are unable to complete the series of diagnostic tests, please contact us immediately at 866-782-6258 so that we can assist you with set up.

How do I login to a Live Webinar ESS Course?

We recommend that you login to a Live Webinar Expert Seminar 20 minutes ahead of the scheduled start time in case there are any login issues with your computer. Please make sure you have all needed software/hardware installed on your computer as listed above. During login if you are prompted to install the Adobe Acrobat Connect Add-in, please do so.

There are two easy ways to login to a Live Webinar ESS Course

1. When you registered for the Live Webinar you were sent an email that contained an invitation link. Using your high-speed connection, click on the invitation link in your email and you will be automatically logged into the session. Once you are logged in the Event Moderator will instruct you on how to interact within the course.
2. Login to your PhysicalTherapy.com user account and select "CEU Courses," and choose "My Pending Courses."  Your Live Webinars are listed under your pending courses, along with a button labeled "Attend Now;" Click the "Attend Now" button up to 30 minutes before the scheduled start time of the Webinar to enter the online classroom.

During the Live Webinar ESS Course how do I download copies of the handouts?

If handouts are available, they can be downloaded during the live webinar from the "File Share" pod. To download a handout, click on the title of the handout and then click the "Save to my Computer" icon.

A new browser window will open with a "Click to download link." Click the link and save the file to your computer. NOTE: Pop-up blockers may prohibit the browser window from opening; disable your pop-up blocker if you cannot download the file.

Use the File Share pod to download handouts.

It is at the discretion of the Presenter if there will be any handouts for a given course, therefore, not all Live Webinar ESS Courses will have handouts that can be downloaded and printed out.  Download files are typically in PDF format. Click here to download and install Adobe Reader (free). You may download the Handouts from the File Share Pod at any time during the Expert Webinar.

During the Live Webinar ESS Course how do I ask the presenter questions? Do I need a microphone? 

To ask a question of the presenter, simply type your question in the Chat (Q&A) pod. Type your message in the bottom white bar of the pod and click the carriage return icon to send your message. A microphone is not required to participate in a Live Webinar ESS Course. You may ask questions using the Chat method above.

How do I earn CEUs/Hours for participating in a Live Webinar?

If a course is offered for CEUs/Hours, once a live webinar has ended you will be required to take a short multiple choice test to earn your CEUs/Hours and complete the process. You will be sent a post event email that will give you instructions on how to complete the test. Please see our CEU Processing Help for more information. Please note that for Live Webinars you must complete your CE Test within 7 days of the event or you will not be able to earn CEUs/Hours.

I need help logging into a Live Webinar Expert Seminar! – Troubleshooting 

Here are the most common steps you can take if you are having trouble logging into a Live Webinar or if you experience any difficulty during the course.

Step 1: Make note of any error message that you have seen. This will be important if you need to call us for technical support.

Step 2: Make sure that you have installed both the Adobe Acrobat Connect Add-in and Flash Player. To perform a diagnostic test of your computer which will install any missing applications, please click here. The link includes a series of 4 tests; upon completion of each test, a black check mark will appear to the left of the number with success. If you are prompted to install the Adobe Acrobat Connect add-in or Flash player, please do so. Upon successful completion, log back into the live eSeminar via your invitation. If you are unable to complete the diagnostic series of tests, please contact Technical Support for assistance at 866-782-6258 (select option 3)

Step 3: Enter the Live Webinar Expert Seminar by logging into your PhysicalTherapy.com CEU account.

1. Login to your PhysicalTherapy.com account by selecting the 'Sign In' button
2. Select "CEU Courses" on the top of the page
3. Select "My Pending Courses" link on the right side of the page
4. Click on the Attend Now button

NOTE: This link will only allow you to login to the Live Webinar during the time that the Live Webinar is being conducted.

If you are logged into your event and experience audio problems, please make sure that your speakers/headphones are connected to your computer securely, turned on with the volume at mid level, and that they are not muted.

If you have gone through all of these steps and continue to experience problems, please contact us at 866-782-6258, or send a note to the moderator using the Chat (Q&A) Pod and we will help you directly.